Shipping policy

SHIPPING POLICY — VERSSALE

Last updated: October 2025

1. General Information

Orders placed on www.verssale.com are prepared and shipped from France by Maison Verssale within an average timeframe of 1 to 3 business days after payment confirmation.

Each order undergoes rigorous quality control before shipment.

2. Carriers and Shipping Methods

Verssale works exclusively with trusted and reliable shipping partners:

Colissimo: standard home delivery or pickup point delivery
Mondial Relay: pickup point delivery
Chronopost: express home delivery (France and international)

At checkout, the customer may choose the preferred shipping method depending on the destination and desired delivery timeframe.

3. Estimated Delivery Times

The delivery times below are estimates only and may vary depending on the season or the carrier:

Metropolitan France: 3 to 5 business days
European Union: 5 to 8 business days
International: 7 to 10 business days

Verssale cannot be held responsible for delays beyond its control, including customs clearance, strikes, weather conditions, or other unforeseen events.

4. Order Tracking

Once the order has been shipped, a tracking number will be sent to the customer by email.

This number allows the customer to track the shipment in real time via the selected carrier’s website.

5. Shipping Costs

Shipping fees are automatically calculated at checkout according to:

the weight and size of the parcel,
the destination,
and the selected shipping method.

Any customs duties or import taxes for deliveries outside the European Union remain the responsibility of the customer.

6. Delivery Reception

The customer is required to inspect the parcel upon delivery.

In the event of any issue (damaged package, missing product, etc.), the customer must immediately notify both the carrier and Verssale at the following address:

📩 contact@verssale.com

7. Incorrect Shipping Address

Verssale cannot be held responsible for delays or losses resulting from an incorrect shipping address provided by the customer.

If a parcel is returned due to an incorrect address, reshipment may be arranged at the customer’s expense.

8. Delivery of Personalized Products

Personalized products (including zodiac sign t-shirts) require an additional preparation time of 3 to 5 business days.

These products are non-exchangeable and non-refundable, in accordance with Article L.221-28 of the French Consumer Code.

9. Contact

For any questions regarding the shipment or delivery of your order, our customer service team is available by email at: